On November 30 I contacted Storkcraft via their web site to get my new crib part. I waited a week because the phone lines and the Web server were jammed. My request was easy to process. All I had to know was information that is on the instructions, which is glued on the part of the crib that holds the mattress. I guessed at the date that I got it.
It wasn't impearative for me to get a new side (or a part, as it turns out) right away. Cole is using it as a daybed now. In a few weeks we are planning to move Owen, who is 11 months old, to the crib and Cole to a twin bed. I was hoping to have the part by then.
Much to my surprise, the part and instructions showed up in my mailbox in just 10 days. During that time I was sent an e-mail saying that the company is doing all they can to get the part out. I guess it's unprecedented that they would have such a large recall. 2.1 million is a lot of cribs! If just half of those people ordered the replacement part that is still a lot for a company to do. In just a couple weeks they created and manufactured the part, produced and printed the directions, and began to ship it out. As someone who used to work in marketing I can appreciate the efforts.
Right now Owen is in a mini-crib. He's almost as long as it is! He's going to feel like a small fish when he starts sleeping in a full-size crib!
Isn't the art cool?