Tuesday, December 15, 2009

Storkcraft Crib Recall - speedy response

I, like millions of others, have a crib that has just been recalled. No wonder we could never work that drop-down side correctly! I know there was no way I would be able to drop down that side while holding a sleeping infant and then raise it up again. Since we assembled our crib ourselves (by "ourselves" I mean my husband) there was no way we were going to take it apart to get a new one. We decided we didn't care that the side would only go down with brute force. It never occurred to us that this could be a danger. In hind-sight I should have at least reported it to the company.

On November 30 I contacted Storkcraft via their web site to get my new crib part. I waited a week because the phone lines and the Web server were jammed. My request was easy to process. All I had to know was information that is on the instructions, which is glued on the part of the crib that holds the mattress. I guessed at the date that I got it.

It wasn't impearative for me to get a new side (or a part, as it turns out) right away. Cole is using it as a daybed now. In a few weeks we are planning to move Owen, who is 11 months old, to the crib and Cole to a twin bed. I was hoping to have the part by then.

Much to my surprise, the part and instructions showed up in my mailbox in just 10 days. During that time I was sent an e-mail saying that the company is doing all they can to get the part out. I guess it's unprecedented that they would have such a large recall. 2.1 million is a lot of cribs! If just half of those people ordered the replacement part that is still a lot for a company to do. In just a couple weeks they created and manufactured the part, produced and printed the directions, and began to ship it out. As someone who used to work in marketing I can appreciate the efforts.

Right now Owen is in a mini-crib. He's almost as long as it is! He's going to feel like a small fish when he starts sleeping in a full-size crib!


Isn't the art cool?

5 comments:

Rocketgurl said...

Whoa! What a surprise!! Welcome back.. Can't wait to read your posts.. I found your blog when I returned to work after having my daughter a little over 2 years ago and was pumping in a old nurse's office.. You helped me get through it!

Looking forward to more of the Pump Room confessions!!

Momisodes said...

I'm very happy to hear that you were able to get the part in a timely manner. Sounds like they are doing their best on their end.

That's a beautiful crib!

Jamie said...

Love the info! Thank you for sharing!

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